Information and Resources for People Living with Diabetes

Managing diabetes can be even harder when you are dealing with a major storm, loss of electricity, and possible evacuation from your home. During an emergency crisis, it is critical for people with diabetes to have access to the medications and testing supplies needed to maintain proper blood glucose control, and to prevent serious sudden complications such as hypoglycemia or hyperglycemia.

To help you stay healthy during an emergency, use the Patient Preparedness Plan specifically for people living with diabetes, since they face unique challenges during times of disaster.

  •  Be Prepared: The Diabetes Preparedness Plan includes checklist of supplies, information and guidelines for people living with diabetes in the case of an emergency or natural disaster. Build a “diabetes kit” before a disaster strikes.

  • Be Informed: Visit DDRC’s Facebook page or for the latest information.


    MON.-FRI. 9:00 A.M. TO 7:00 P.M. ET. Representative are regularly updated with information on how to access medical support, storm status, shelters, pharmacies and more for anyone affected by the storm.

Pharmacies & Shelter

Health Care Providers - Hotline & Switching Insulin

  • Emergency Diabetes Supply Hotline. DDRC has activated a hotline for physicians and health care providers to request diabetes supplies:
    1-314-INSULIN (314-467-8546). The supply request line will be open and staffed daily by members of the DDRC.

  • Switching Insulin. During times of disaster, patients may not have access to their prescribed insulin and limited monitoring capabilities. Download recommendations to help health care providers switch between insulin products in disaster response situations

Storing Insulin & Discarding Sharps

Diabetes Care in an Emergency

  • Request Diabetes Care in An Emergency. Helping people with diabetes in an emergency situation requires additional attention. Here are tips to look for when caring for someone with diabetes.

  • Tips for First Responders. Ensuring continued care in an emergency critical for people with #diabetes. We have tips to ensure proper care for people living with #diabetes.

Customer Care Insulin & Pump Manufacturers

Lilly: 800-545-5979
Sanofi-Aventis: 800-633-1610
Novo Nordisk: 800-727-6500

Omnipod/Insulet: 800-591-3455
Dexcom: 888-738-3646
Medtronic: 800-633-8766
Tandem Diabetes Care: 877-801-6901

Health Insurance and Support

  • Centers for Medicare and Medicaid Service -Helps in time of natural disaster, man-made incident, or a public health emergency, they want you to have access to quality health care, click here.  

  • Insure Kids Now! - Every state in the nation has a health insurance program for people under 18. This website is offered by the US Health and Human Services Department - 800-877-Kids-Now.

  • Financial Help for Diabetes Care: NIDDK - Find programs that may provide coverage for medical expenses for a person with diabetes. Read more

  • Partnership for Prescription Assistance - Assistance program available to help offset the cost of supplies or prescription medicines. 888-477-2669 

    Wildfire Resources  

  • Tips how to stay safe when a wildfire threatens you and your community. Prepare Now.

  • Department of Health and Human Services provides support services, HHS Disaster Distress Line 1-800-985-5990

  • FEME - Emergencies assistance in times of disaster. Visit their site for more information and download the FEMA app for alerts. Be Prepared for Wildfires.

  • California Fire Tracker & Air Quality Update.

  • Finding Loved Ones. Visit the Red Cross ‘Safe and Well’ site for information.

  • Wildfire is Coming…Are You Ready? Plan. Know. Act.

    L.A. County - Woolsey & Hill Fires

    • Support: If you were affected by the Woolsey or Hill fires, the Thousand Oaks mass shooting, or both, you can call the Disaster Distress Helpline at 1-800-985-5990 or text "TalkWithUs" to 66746 for emotional support and resources.

    • Emergencies Do Happen.  Sign up for Emergency Alerts. Download: Emergency Survival Guide.

    • Evacuations Notifications. L.A. Country

      Northern California - Camp Fire

    • Butte County Updates. Evacuation Orders & Warnings.

    • Town of Paradise Call Center: (530) 879-3708 (for town information)

    • Fire Public Information Line: (530) 538-7826 (fire information)

    • Non-Emergency Medical Assistant

      • LiveHealth Online: If you are impacted by the Camp Fire, Anthem Blue Cross partnered with LiveHealth Online to help you see a doctor 24/7 for non-emergency conditions through live video from a smartphone, tablet or computer at no cost through November 18, 2018. Doctors can send prescriptions directly to your pharmacy if needed. Sign up at or download the free LiveHealth Online mobile app and select Help for Wildfires Medical to see a doctor.

Donate Supplies 

If you have unexpired and unopened diabetes supplies, contact Insulin for Life USA for details. I4L collects in-date & unneeded insulin, test strips, as well as other diabetes supplies. They are then distributed, free of charge, to children and adults with diabetes who otherwise would go without these life saving medications.

iStock-916252768 (1).jpg