Information and Resources for People Living with Diabetes

Managing diabetes can be even harder when you are dealing with a major storm, loss of electricity, and possible evacuation from your home. During an emergency crisis, it is critical for people with diabetes to have access to the medications and testing supplies needed to maintain proper blood glucose control, and to prevent serious sudden complications such as hypoglycemia or hyperglycemia.

To help you stay healthy during an emergency, use the Patient Preparedness Plan specifically for people living with diabetes, since they face unique challenges during times of disaster.

  •  Be Prepared: The Diabetes Preparedness Plan includes checklist of supplies, information and guidelines for people living with diabetes in the case of an emergency or natural disaster. Build a “diabetes kit” before a disaster strikes.

  • Be Informed: Visit DDRC’s Facebook page or diabetes.org/hurricanerelief for the latest information.

    NEED HELP? CONTACT THE AMERICAN DIABETES ASSOCIATION CENTER FOR INFORMATION: 1-800-DIABETES (800-342-2383)

    MON.-FRI. 9:00 A.M. TO 7:00 P.M. ET. Representative are regularly updated with information on how to access medical support, storm status, shelters, pharmacies and more for anyone affected by the storm.

Pharmacies & Shelter

  • Open Pharmacies. Real-time updates for open pharmacies In hurricane-impacted regions find a list of open pharmacies in community.

  • Help for People with Disabilities. Partnership for Inclusive Disaster Strategies helps people with disabilities and the elderly to safety and provide immediate needs of durable medical equipment and supplies hotline: 1-800-626-4949.

  • Shelter. Live map of open shelters from the American Red Cross or 1-800-RED-CROSS.

  • Emergency Prescriptions· Florida and Alabama have declared a State of Emergency, residents are eligible for an emergency supply of prescription medication, including insulin and glucagon. Call your pharmacists for refills. Note: Emergency prescription refill laws and regulations vary state-by-state. Find your state’s emergency prescription refills policy.

Health Care Providers - Hotline & Switching Insulin

  • Emergency Diabetes Supply Hotline. DDRC has activated a hotline for physicians and health care providers to request diabetes supplies:
    1-314-INSULIN (314-467-8546). The supply request line will be open and staffed daily by members of the DDRC.

  • Switching Insulin. During times of disaster, patients may not have access to their prescribed insulin and limited monitoring capabilities. Download recommendations to help health care providers switch between insulin products in disaster response situations

Storing Insulin & Discarding Sharps

Diabetes Care in an Emergency

  • Request Diabetes Care in An Emergency. Helping people with diabetes in an emergency situation requires additional attention. Here are tips to look for when caring for someone with diabetes.

  • Tips for First Responders. Ensuring continued care in an emergency critical for people with #diabetes. We have tips to ensure proper care for people living with #diabetes.

Customer Care Insulin & Pump Manufacturers

Lilly: 800-545-5979
Sanofi-Aventis: 800-633-1610
Novo Nordisk: 800-727-6500


Omnipod/Insulet: 800-591-3455
Dexcom: 888-738-3646
Medtronic: 800-633-8766

Health Insurance and Support

  • Centers for Medicare and Medicaid Service -Helps in time of natural disaster, man-made incident, or a public health emergency, they want you to have access to quality health care, click here.  

  • Insure Kids Now! - Every state in the nation has a health insurance program for people under 18. This website is offered by the US Health and Human Services Department - 800-877-Kids-Now.

  • Financial Help for Diabetes Care: NIDDK - Find programs that may provide coverage for medical expenses for a person with diabetes. Read more

  • Partnership for Prescription Assistance - Assistance program available to help offset the cost of supplies or prescription medicines. 888-477-2669 

Hurricane Resources  

  • Centers for Disease Control and Prevention (CDC), nation's health protection agency, has hurricane resources.

  • Department of Health and Human Services provides support services, HHS Disaster Distress Line 1-800-985-5990

  • FEME - Emergencies assistance in times of disaster. Visit their site for more information and download the FEMA app for weather alerts.

  • Hurricane Tracking - National Oceanic and Atmospheric Administration (NOAA). They also provide a Weather Radio with emergency alerts.

Donate Supplies 

If you have unexpired and unopened diabetes supplies, contact Insulin for Life USA for details. I4L collects in-date & unneeded insulin, test strips, as well as other diabetes supplies. They are then distributed, free of charge, to children and adults with diabetes who otherwise would go without these life saving medications.

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